Business Process Automation & Digitisation

We work with clients to identify opportunities for automation and digitisation of business processes, and design strategies that aid in end-to-end implementation and measurable outcomes.

Harnessing the power of workflow and automation to deliver business outcomes

Businesses can no longer be sustained with traditional methods and systems – legacy systems need to be modernised and digitised. Smart automation is the Firstsource way to transform legacy businesses complete with repetitive manual processes by using cognitive computing.

For each client, Firstsource devises a custom roadmap for digitisation and automation. We then deliver this through our market-leading, proprietary solution that integrates multiple systems, creates new interfaces and reduces effort on complex operations.

Make the most of your processes and people with Robotic Process Automation

Robotic Process Automation creates cost-efficient, streamlined, compliant and simplified processes for clients. This allows them to focus on creating improved customer experiences through higher value activity, rather than transaction processing alone, achieving high performance and improved business outcomes.

We offer a broad range of solution offerings which include technologies such as advanced Intelligent Character Recognition (ICR), workflow and case management system, robotic automation, deep machine learning and artificial intelligence, covering both structured and unstructured data, as well as simple to complex processes.

We use third party technologies in artificial intelligence and machine learning to read both semi-structured and unstructured data. By deploying automation behind the scenes, agents are able to concentrate on doing what they do best – delivering the best possible experience to customers.

How does it work?

Our digitisation and automation solutions effectively integrate the following key requirements to deliver end-to-end efficiency:

  1. Extracting intelligent data from structured and unstructured sources
  2. Digitising customer connection to agents through workflow and case management systems
  3. Automating simple, manual and repetitive processes
  4. Using the power of deep learning, assisted and unassisted automation (AI) in areas where human judgement and subjectivity is involved and where the processes are more complex
  5. Creating a virtual workforce, merging with human agents, and empowering them with knowledge and information for more effective processing and decision making
Stay Ahead

By harnessing the power of digitisation and automation, we help clients to stay ahead and achieve:

  • Cost efficiencies
  • Productivity improvements
  • Increased scalability and peak load handling
  • Simplified processes
  • Streamlined workflows
  • Improved accuracy and reduced handling times
  • Improved compliance
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Why Firstsource?

"Leader" in the IAOP Outsourcing 100 List for 2017

This prestigious designation is granted only to the best and most disruptive BPO companies

Trusted by FTSE 100 & Fortune 500 companies

We believe in long term partnerships - over half of our clients have been with us for 7 years or longer

18,000+ people in 38 global delivery centers

We deliver 24/7 customer support aided by advanced analytics, RPA and cutting-edge technology

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Related Pages

Design and Transformation

We work closely with clients to help them implement business transformation strategies that lead to improved delivery with lower risk and cost, faster results and an enhanced customer experience.


FirstSmartomation is Firstsource’s proprietary business process automation solution that helps organisations integrate multiple systems, create new interfaces with automation and reduce complex processes.

Robotic Process Automation

Firstsource leverages Cognitive Robotic Process Automation (RPA), Artificial Intelligence and Machine Learning tools to help our clients achieve accelerated business outcomes.

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