FirstSmartomation is aimed at helping organisations integrate multiple systems, create new interfaces with automation and reduce complex processes.
FirstSmartomation uses non-invasive technology to integrate diverse applications on their native platforms to capture/interpret existing applications for processing a transaction. This effectively reduces manual effort by efficiently processing repeated rule based steps. It helps enable round the clock operations, improve accuracy and also ensures compliance.
Our proprietary FirstSmartomation tool merges domain expertise, operational excellence knowledge and Robotic Process Automation technology. It essentially is a “robot” to capture/interpret existing applications for processing a transaction.
FirstSmartomation can be positioned on any back-end system to create a user friendly interface that shortens processing and interaction times and improves productivity.
The client, a prominent bank in the UK, provides commercial financing solutions to businesses. The client faced challenges of legacy systems that impacted customer experience and resulted in a high cost of service and exceptions management within their invoice factoring and discounting function. The Firstsource solution reduced cost-to-serve and delivered savings of $ 3 million.
of total business process volumes automated within 32 weeks, with 100% accuracy
RPA penetration was achieved across 33% of the processes in scope
This prestigious designation is granted only to the best and most disruptive BPO companies
We believe in long term partnerships - over half of our clients have been with us for 7 years or longer
We deliver 24/7 customer support aided by advanced analytics, RPA and cutting-edge technology