Business Process Transformation

Our business process transformation services help our customers stay ahead with our deep domain expertise, technical competence and an agile workforce

While incremental change delivers incremental benefit, business transformation delivers long term sustainable value. Firstsource believes in transforming business operations through the simplicity of process, agility of your people and also realising a lower cost to serve. By combining our deep domain operational expertise with our suite of enabling tools and technologies, we drive excellence and efficiency and enhance stakeholder value.

While it can be tempting for companies to ignore back office operations, instead choosing to focus on direct growth and customer acquisition, this can lead to inefficient processes, higher costs, lower productivity and poor customer experience.

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What is the difference between change and transformation?

Firstsource provides transformational solutions to clients who want to drive efficiency, improve customer experience and reduce costs. This enables them to focus on their core competencies, instead of transactional processing. We transform clients’ back office operations to improve efficiency, productivity, reduce costs and deliver better customer experience.

We leverage our operational excellence in back office process automation, process engineering, technology and analytics to deliver transformational change to clients delivering:

  • Improved efficiency
  • Increased productivity
  • Reduced costs
  • Enhanced customer experience
"Working with Firstsource has been a pleasure from start to success.

Firstsource has been fantastic at giving us business insight that has meant we could change areas of the business that led to more happy customers going down a self service route with less issues."
Edoardo Selmi
Business Partners Manager, Liveperson
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Why Firstsource?

"Leader" in the IAOP Outsourcing 100 List for 2017

This prestigious designation is granted only to the best and most disruptive BPO companies

Trusted by FTSE 100 & Fortune 500 companies

We believe in long term partnerships - over half of our clients have been with us for 7 years or longer

18,000+ people in 38 global delivery centers

We deliver 24/7 customer support aided by advanced analytics, RPA and cutting-edge technology

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Related Pages

Design and Transformation

We work closely with clients to help them implement business transformation strategies that lead to improved delivery with lower risk and cost, faster results and an enhanced customer experience.

Robotic Process Automation

Firstsource leverages Cognitive Robotic Process Automation (RPA), Artificial Intelligence and Machine Learning tools to help our clients achieve accelerated business outcomes.


Stay ahead with our business process consulting services that deliver cost optimisation, revenue growth and increased customer satisfaction.

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