Forward looking companies will potentially get more done in the next 18 months than they have accomplished in the last 10 years. Forced to adapt almost overnight to the ‘next […]
One-third of activities in over 60%1 of occupations are routine and repetitive and can be automated, according to McKinsey. The amount of time that workers spend on such activities can […]
Many companies design RPA implementations to support their ‘as-is’ processes, without evaluating or standardising the current process steps that are being automated. As a result, they achieve modest savings at […]
As the race to outperform the competition heats up, automation is taking over many processes in the business world. But with different types of automation such as Robotic Process Automation […]
Intelligent automation enables organisations to perform repetitive tasks at a fraction of the cost of traditional processes, while eliminating human error. A typical case could see labour costs reduced by 25-40%.
RPA is hugely beneficial to commercial finance divisions, for example, where efficiency and cost-effectiveness is of paramount importance. And in such a heavily regulated industry, the technology also eliminates room for human error.
Gone are the days of the “bank for life”: in a saturated and competitive marketplace; consumers know that power is rightfully in their hands, those who come across a more attractive offer or poor customer experience are more likely to switch providers than ever before.
Customer service has always been a key business differentiator. However, recent technological progress, greater consumer choice and eroding loyalty means the empowered customer will no longer stand for sub-standard experiences. […]