Without personalised attention, customer loyalty is hard to come by today. 63%1?of customers expect personalisation as a basic standard of service. Anytime, anywhere access to an unlimited array of choices […]
Conversational platforms, such as chatbots, are rapidly becoming a popular medium of interaction between enterprises, customers and employees. Gartner predicts that by 2022, 70% of white-collar workers will interact with […]
Millennials, a cohort of over 1.8 billion people, account for a quarter of the world’s population and have a combined spending power of $2.5 trillion. By 2025, they will comprise […]
Messenger is set to be the next big thing in the digital transformation of customer experience. Using platforms such as Facebook Messenger or Whatsapp allows brands to interact with customers in the same way they do with their friends.