Customer experience (CX) is the name of the game for CMT companies. Even more so for the fast-growing subset of Born Digital companies operating on the cutting-edge of technology and innovation.
As the strategic growth partner, Firstsource helps leading brands capitalize on their technology strengths and evolve new business models, driving speed and innovation in a rapidly changing digital world.
Our Digital First. Digital Now approach, combined with our outcome-based engagement model and industry-leading partnerships, delivers flexible, machine-first operations – aligned with your business objectives. Our digital offerings include:
Customer journey mapping, customer acquisition, cross-sell and upsell, underpinned by customer intelligence platforms, for sales and revenue growth.
Proprietary tech-based tools and accelerators, integrated with automation platforms from industry-leading partners, to drive enterprise-wide automation for unprecedented efficiencies, speed and scale.
A proprietary platform across healthcare, BFSI and student loans leveraging a customer-centric approach to drive 2X improvement in collections while protecting your brand.
Digitally Empowered Contact Centers – combining the best of Bots and humans – to rapidly ramp up customer service and deliver seamless omni-channel experience.
Content operations management, coupled with data curation, cleansing and enrichment services, to effectively execute sales and marketing strategies.
Expertly crafted digital platforms and solutions to eliminate friction in transaction processing (across data, documents and people), enabling faster, secure and customer-friendly processes.
Valuable resources and support for digital products such as healthcare wearables, in conjunction with first-level tech support for underlying platforms.
Algorithms for training AI/ML models, combined with analytics and visualization, to unlock business potential and drive growth.