Healthcare Collections Services

As a leading provider of healthcare collections services, Firstsource adopts an innovative, technology driven approach to improve collections and reduce bad debt writeoffs.

Firstsource has been providing healthcare collection services since 1958 through our legacy companies. Our operational strategies maximise revenue generation while ensuring a positive patient experience. We handle each collection call with empathy while ensuring compliance and achievement of client objectives.

With our technology platforms and analytics tools, we provide business intelligence to create customised treatment strategies that our collectors can leverage. Our services include First Party Early Out Services,?Third Party Collections,?Credit Bureau Reporting (TransUnion, Experian, Equifax),?Litigation Services, Healthcare Analytics, Compliance Oversight and Call Monitoring among others.

Stay Ahead

Firstsource offers a comprehensive suite of healthcare collections programs

These include scoring strategies and account segmentation, dispute resolution, customized calling campaigns and letter series, negotiating and monitoring partial payment arrangements, credit bureau reporting and litigation, and full account resolution.

Through advanced scoring technology, we :

  • Predict a patient’s propensity to resolve their account and prioritise accounts based on demographics and collectability
  • Determine appropriate work effort for each account based on the collectability evaluation
  • Provide a healthcare-focused operating environment that ensures necessary flexibility and sensitivity
"MedAssist has been a remarkable partner for us. Their propensity to pay scoring and best practices have made a substantial improvement to our self pay performance."
Shari Bailey
Director, Patient Financial Services, Premier Health Partners
Download Insight

Download insights

All insights

Why Firstsource?

"Leader" in the IAOP Outsourcing 100 List for 2017

This prestigious designation is granted only to the best and most disruptive BPO companies

Trusted by FTSE 100 & Fortune 500 companies

We believe in long term partnerships - over half of our clients have been with us for 7 years or longer

18,000+ people in 38 global delivery centers

We deliver 24/7 customer support aided by advanced analytics, RPA and cutting-edge technology

Ready to get in touch and grow your business?
Tell us a little more so we can connect you with the right person
Last step!
Let us know which solutions you're most interested in


Let's Talk

Related Pages

Collections & Recoveries

As a global top 20 collections BPO service provider, our customer-centric approach and industry business intelligence, enables us to deliver exceptional results,while protecting our clients’ brands.

BFSI, Auto-Financing & Education Collections

Stay ahead with our analytics driven, customer centric collection process that ensures exceptional results while retaining your brand values.


Our healthcare BPO services for Health Plans and providers help increase efficiencies and outcomes, reduce costs and risk, improve their Net Promoter Scores and deliver competitive services cost-effectively.

Get in touch