A 360 degree view of customer interaction is critical for businesses to create a seamless omnichannel customer experience. i-Leverage makes it possible.

Firstsource’s proprietary tool, i-Leverage, creates a 360 degree view of all customer interactions across every channel. This provides real-time information on your customer’s history and transactions, resulting in a quicker response time for customer queries and interim responses.

The integrated web-based solution records and retains customer interactions in a central database and presents customer specific information as and when needed. As a web-based solution, it allows remote access from anywhere by customers, customer service associates, and client users. This makes it more accessible for the users and transparent for the clients’, while enabling end-to-end customer interaction tracking.

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Business benefits of i-Leverage

  • Increased revenue and growth opportunities – more touch points into target market
  • Improved operational management and efficiency
  • Unified 360° view of the customer across product lines and multiple back-end systems
  • Better and wider customer interaction with a greater variety of information available
  • Integration with enterprise applications, legacy systems and third party services
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Why Firstsource?

"Leader" in the IAOP Outsourcing 100 List for 2017

This prestigious designation is granted only to the best and most disruptive BPO companies

Trusted by FTSE 100 & Fortune 500 companies

We believe in long term partnerships - over half of our clients have been with us for 7 years or longer

18,000+ people in 38 global delivery centers

We deliver 24/7 customer support aided by advanced analytics, RPA and cutting-edge technology

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Related Pages

Integrated Customer Contact Management (ICCM)

Firstsource’s Integrated Customer Contact Management (ICCM) framework deploys a set of technology and analytics tools to reduce contact centre costs through optimisation, elimination, deflection and the automation of customer interactions across channels.

Customer Management

Customer management at Firstsource is driven by analytics, to uncover actionable insights that can increase revenue, reduce cost and deliver the right customer experience.

Digitisation and Automation

We work with clients to identify opportunities for automation and digitisation of business processes, and design strategies that aid in end-to-end implementation and measurable outcomes.

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