Insurance BPO Services

Our insurance BPO services help some of the largest insurance providers navigate the challenges of increased regulation and the growth of new technologies, transforming their processes and channels to deliver improved customer experience.

Meeting the changing needs of customers

Changes in policy, increased regulation and the growth of new technologies have resulted in a significant shift in the way the insurance industry engages with its customers. Today’s consumers expect immediate access to their insurance provider via a range of online and offline channels to find out information and advice about their insurance products.

Many companies have had to completely rethink their processes, products and systems to meet these changing customer requirements. Firstsource has helped some of the largest insurance providers navigate this landscape, helping providers transform their processes and develop new channels to ensure they continue to deliver the best possible customer experience.

Stay Ahead

We have a track record of delivering excellent results for our insurance clients

We have extensive experience in insurance, particularly within the pensions and general insurance sectors and provide the resources and expertise to support sales, policy setup, policy account servicing, mid-term adjustments, renewals and retention.

Alongside this, we comprehensively manage claims handling transactions including claims management, adjudication, remediation and fulfillment. Our flexible resource models, onshore, offshore and ‘right-shoring’ – a blend of the two – support multi-channel engagements such as email, webchat, in-bound and out-bound activities.

"Firstsource’s ability to recruit and on-board 140 experienced, high quality staff to support us at our busiest time of the year, and their ability to deliver value adding services and solutions gives us confidence that they are a valuable business partner"
Stella Leitch
Head of Business Plan Delivery, Standard Life

Why Firstsource?

"Leader" in the IAOP Outsourcing 100 List for 2017

This prestigious designation is granted only to the best and most disruptive BPO companies

Trusted by FTSE 100 & Fortune 500 companies

We believe in long term partnerships - over half of our clients have been with us for 7 years or longer

18,000+ people in 38 global delivery centers

We deliver 24/7 customer support aided by advanced analytics, RPA and cutting-edge technology

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Related Pages

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We work with clients to identify opportunities for automation and digitisation of business processes, and design strategies that aid in end-to-end implementation and measurable outcomes.

Cost Optimisation

Stay ahead with our range of proprietary solutions that delivers cost optimisation and reduced cost to serve, while enhancing customer experience and improving CSAT.

Data Science and Analytics

We use our analytics solutions, our expertise and operational knowledge to uncover actionable insights, identifying opportunities for improvement and driving measurable results for clients.

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