Intelligent Automation

Firstsource’s Intelligent Automation offering combines automation with AI to automate end to end business processes and workflows delivering unprecedented levels of efficiency, quality and speed.

As businesses increasingly turn to Robotic Process Automation (RPA) to achieve operational efficiencies, the growing volume of unstructured data is throwing a wrench into their end-to-end automation plans. Processing unstructured data such as emails, PDFs, images and videos requires human intervention as Robotic Process Automation (RPA) is incapable of synthesizing such data, creating bottlenecks and gridlock. To move to more mature levels of automation and realize greater value, enterprises must combine RPA with process redesign and Artificial Intelligence (AI).

Firstsource’s Intelligent Automation offering combines Automation, AI and Analytics on business processes and workflows delivering unprecedented business outcomes and insights. Our solutions marry automation with Artificial Intelligence, including Natural Language Processing (NLP) and Machine Learning (ML), to synthesize vast amounts of structured as well as unstructured data. The result: seamlessly scale automation to handle higher business volumes, empower knowledge workers to effectively use burgeoning amounts of information, and deliver exceptional customer experiences.

Enabling human-centric automation for greater value

Firstsource’s Intelligent Automation offering advances digital transformation by helping enterprises increase digital intake of data, manage structured data using RPA handle unstructured data using cognitive and machine learning models and deploy operational analytics. Our deep industry domain knowledge coupled with technology capability, enables our customers to maximize the potential of Intelligent Automation by:

  • Determining the best approach to deploy Intelligent Automation for optimal process improvements, innovation and growth.
  • Choosing the right operating model and IA technologies for sustainable and realistic ROI
  • Deploying Intelligent Automation along with organization change to transition to a digital workforce
  • Monitoring and using operational analytics for successful benefits realization and business intelligence.

Our Approach

Ensuring successful outcomes in their automation journey requires businesses to identify enterprise-wide processes that are ripe for automation, pinpoint the right levers of automation, and get a handle on ROI.

Firstsource adopts an end-to-end approach to Intelligent Automation across phases – Design, Build and Operate. Our holistic approach helps you not only identify best-fit processes for automation and set realistic ROI targets but also prioritize projects based on your business goals and budgets.

Why Firstsource?

"Leader" in the IAOP Outsourcing 100 List for 2017

This prestigious designation is granted only to the best and most disruptive BPO companies

Trusted by FTSE 100 & Fortune 500 companies

We believe in long term partnerships - over half of our clients have been with us for 7 years or longer

18,000+ people in 38 global delivery centers

We deliver 24/7 customer support aided by advanced analytics, RPA and cutting-edge technology

Related Pages

People, Process and Efficiency

We ensure that our people are aligned and focused on our client’s outcomes and continuously refining and improving processes. The result is more efficient operations, as well as improved customer journeys.


Stay ahead with our business process consulting services that deliver cost optimisation, revenue growth and increased customer satisfaction.

Cost Optimisation

Stay ahead with our range of proprietary solutions that delivers cost optimisation and reduced cost to serve, while enhancing customer experience and improving CSAT.

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