As businesses increasingly turn to Robotic Process Automation (RPA) to achieve operational efficiencies, the growing volume of unstructured data is throwing a wrench into their end-to-end automation plans. Processing unstructured data such as emails, PDFs, images and videos requires human intervention as Robotic Process Automation (RPA) is incapable of synthesizing such data, creating bottlenecks and gridlock. To move to more mature levels of automation and realize greater value, enterprises must combine RPA with process redesign and Artificial Intelligence (AI).
Firstsource’s Intelligent Automation offering combines Automation, AI and Analytics on business processes and workflows delivering unprecedented business outcomes and insights. Our solutions marry automation with Artificial Intelligence, including Natural Language Processing (NLP) and Machine Learning (ML), to synthesize vast amounts of structured as well as unstructured data. The result: seamlessly scale automation to handle higher business volumes, empower knowledge workers to effectively use burgeoning amounts of information, and deliver exceptional customer experiences.
Firstsource’s Intelligent Automation offering advances digital transformation by helping enterprises increase digital intake of data, manage structured data using RPA handle unstructured data using cognitive and machine learning models and deploy operational analytics. Our deep industry domain knowledge coupled with technology capability, enables our customers to maximize the potential of Intelligent Automation by:
Ensuring successful outcomes in their automation journey requires businesses to identify enterprise-wide processes that are ripe for automation, pinpoint the right levers of automation, and get a handle on ROI.
Firstsource adopts an end-to-end approach to Intelligent Automation across phases – Design, Build and Operate. Our holistic approach helps you not only identify best-fit processes for automation and set realistic ROI targets but also prioritize projects based on your business goals and budgets.
The Commercial Financing division of a leading UK-based bank was looking to transform its invoice financing and discounting operations and boost customer experience – all while reducing compliance risks and cost to serve.
The client outsourced its entire operations to Firstsource. Firstsource’s team of experts assessed current processes, redesigned the target operating model and reengineered processes, including the consolidation of eight sites down to two. Our Intelligent Automation solutions comprising – RPA, workflow and case management solutions and fuzzy logic-based business transformation tools – helped automate the division’s end-to-end processes and deliver key business outcomes.
reduction in cost to serve, with ￡20m in savings guaranteed over 10 years
NPS Up from
Increase in payment accuracy
This prestigious designation is granted only to the best and most disruptive BPO companies
We believe in long term partnerships - over half of our clients have been with us for 7 years or longer
We deliver 24/7 customer support aided by advanced analytics, RPA and cutting-edge technology