Making insourced teams and contingent labour fit in with your culture

February 05, 2020
Estimated reading time: < 1 minute
Managed Workforce Services

With unemployment so low, it’s hard to attract and retain people to work in contact centres. As a result, many centres are under-staffed, making scheduling difficult and hitting SLA performance. Using insourced teams or contingent labour can help a lot, but many management teams worry about whether they will fit in. Here are five things we do to manage cultural fit.


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