Media & Telecom BPO Services

Our telecom & media BPO services help clients deliver exceptional customer experience, while driving efficiency and increasing market penetration to maximise revenues.

Providing great customer experience in Telecoms & Media

As digital continues to transform the broadcasting and pay TV industry, we help clients provide effective technical support and deliver exceptional customer experiences, while driving efficiency and increasing market penetration to maximise revenues.

Delivering results for ISPs

With our global broadband operational delivery expertise, we help clients navigate the industry’s increasingly competitive environment and provide a range of contact centre and back-office processing services across the customer lifecycle, helping our clients stay ahead of the competition.

Helping mobile operators grow

Mobile operators today have huge opportunities for growth, but this is often hindered by falling customer retention rates and demand for instant service. Firstsource turns these challenges into opportunities by consolidating processes and managing the customer lifecycle effectively.? With more than 10,000 of our people serving the mobile sector each day, we help our clients address the industry’s unique challenges.

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Increasing customer acquisition and retention for telecoms clients

Firstsource works with land/fixed line providers to help them attract new customers and retain existing ones, while keeping pace with new technology platforms.

We offer a range of services for global telecommunications companies in both the B2B and B2C sectors, with a track record of increasing ARPU through cross-selling and up-selling – all the while ensuring consistent customer experiences across multiple channels.

"Firstsource has been integral to our success. Their experience of running online contact centres and their willingness to adopt a new and very different way of working for giffgaff meant that we had brilliant service wrap from day one.

And their commitment to keep on innovating means awe are well placed to continue to improve our member service experience going forward."
Mike Fairman
CEO, giffgaff

Why Firstsource?

"Leader" in the IAOP Outsourcing 100 List for 2017

This prestigious designation is granted only to the best and most disruptive BPO companies

Trusted by FTSE 100 & Fortune 500 companies

We believe in long term partnerships - over half of our clients have been with us for 7 years or longer

18,000+ people in 38 global delivery centers

We deliver 24/7 customer support aided by advanced analytics, RPA and cutting-edge technology

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Related Pages

Customer Experience Management

Our customer experience management solutions are backed by a comprehensive customer experience strategy, smart multi channel digital engagements and superior analytics & customer insights.


Firstsource offers robust omnichannel customer management solution across industries, through FCI - our proprietary omnichannel engagement platform.

Analytics & Insights Old

Stay ahead with business analytics services that leverage deep data science capabilities to deliver actionable insights, resulting in positive business outcomes.

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