Sympraxis is Firstsource’s proprietary workflow and case management solution

It’s effective for indexing, allocating, monitoring and measuring all events and triggers and reduce dependency on manual documents and case management. It provides a unified, user-friendly interface to the agent that simplifies the process. Sympraxis boosts agent productivity, increases accuracy, and enhances the customer experience.

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Key features of Sympraxis include...

  • New technology double key process
  • OCR integration
  • Ability to integrate external databases/dictionary for upstream validation
  • Intelligent interrelated field edits
  • In-line quality sampling – visual QC elimination
  • System driven acceptance/rejection
  • Performance review and reporting at operator level and field level
  • Integrated with TQM, DMAIC and Sigma Quality Programs
  • Automated production management
  • TAT Automated Tracking and Consistency Management.

Why Firstsource?

"Leader" in the IAOP Outsourcing 100 List for 2017

This prestigious designation is granted only to the best and most disruptive BPO companies

Trusted by FTSE 100 & Fortune 500 companies

We believe in long term partnerships - over half of our clients have been with us for 7 years or longer

18,000+ people in 38 global delivery centers

We deliver 24/7 customer support aided by advanced analytics, RPA and cutting-edge technology

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